Question 1

How much does it cost to have a letter explained?

Accepted Answer

Basic 59,99 zł (the explanation), Extended 89,99 zł (+ concrete next steps), or Premium 129,99 zł (+ a draft reply in Polish). One-off payment per document, no subscription.

Question 2

What happens to my document after I upload it?

Accepted Answer

It's analysed and then automatically deleted — usually within minutes, and never later than 1 hour as a safety backstop. We keep only the extracted explanation (not the original photo/PDF), so you can come back to your result and ask one follow-up question. See the Privacy Policy for full details.

Question 3

What languages can my document be in?

Accepted Answer

The document itself should be in Polish — that's the whole point, we explain Polish official letters and documents in plain English. The explanation you get back is always in English.

Question 4

What types of documents can I upload?

Accepted Answer

Any official Polish letter or document you don't understand — decisions and letters from the voivodeship office, ZUS, the tax office (Urząd Skarbowy), NFZ, a rental agreement, an employment document, and similar. If it's written in Polish and you're not sure what it means, it's a good fit.

Question 5

Can I upload more than one page?

Accepted Answer

Yes — you can add up to 5 photos (for a multi-page document) or a single PDF. We check that all the pages belong to the same document before you pay.

Question 6

How quickly will I receive the explanation?

Accepted Answer

Almost immediately — the analysis normally takes well under a minute once your document is uploaded and paid for.

Question 7

What will I receive after payment?

Accepted Answer

Depends on the tier you choose: Basic gives you the explanation itself, Extended adds concrete next steps, and Premium adds a ready-to-send draft reply in Polish based on your own words. Every tier includes one follow-up question.

Question 8

Is my payment secure?

Accepted Answer

Yes — payments are processed by Stripe, and your card details never reach our servers.

Question 9

Can the service explain official letters and government documents?

Accepted Answer

Yes — that's specifically what it's built for: letters and decisions from Polish government offices (voivodeship office, ZUS, tax office, NFZ) that are hard to understand if Polish isn't your first language.

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